Shipping & Returns
Processing time
Every Karbon order is made to order. Catalog bundles and token packs typically print and ship within [3–5] business days. Custom orders and prebuilt Commander decks may take [5–7] business days depending on size. You'll get a confirmation email when your order is placed and a shipping notification once it's on the way.
Shipping rates & delivery
- Domestic ([United States]): flat [$4.99], or free on orders over [$50]. Estimated [3–6] business days in transit.
- International: calculated at checkout by destination. Estimated [10–21] business days; delivery times vary by customs.
Tracking is included on all shipments. Once a parcel is handed to the carrier, delivery timelines are outside our control. Import duties or taxes on international orders are the recipient's responsibility.
Lost or damaged in transit
If your order arrives damaged, or tracking shows it as lost, email us at [support@karboncards.com] within [14] days of the ship date with your order number and a photo of any damage. We'll replace the affected cards or reship the order at no cost.
Returns & replacements
Because every card is custom-printed to your order, we don't accept returns for change of mind. We stand behind our print quality, though:
- Print defects: mis-cuts, printing errors, or quality issues — we'll reprint and reship the affected cards free within [30] days of delivery.
- Wrong item: if we shipped the wrong card or bundle, we'll correct it at no charge.
- Custom orders: we print exactly the decklist and art selections you submit, so please review your order preview before checkout. We can't refund custom orders for errors in the submitted list, but reach out and we'll always try to make it right.
Cancellations
Need to cancel or change an order? Email us within [24] hours of ordering. Once an order has entered printing we may not be able to change it.
Bracketed values are placeholders — set your real rates, regions, timeframes, and contact email before launch.